For the second year in a row, Capital One was awarded the top spot in the J.D. Power 2024 U.S. Small Business Banking Satisfaction Study, which surveys overall customer satisfaction among small business owners with the largest financial institutions in the United States.
The 2024 U.S. Small Business Banking Satisfaction Study includes responses from 6,976 owners of—or financial decision-makers at—small businesses that use business banking services. The study was fielded from May through August 2024, measuring satisfaction across seven factors (in order of importance): level of trust; people; allowing me to bank how and when I want; account offerings; helping me save time or money for my business; digital channels; and resolving problems or complaints.
“Small businesses are critical for our economy. We are committed to helping business owners achieve their dreams and grow their businesses.” said Jenn Flynn, Head of Small Business Bank at Capital One. “It’s an honor for Capital One to once again receive this recognition from J.D. Power, and to support small businesses on their journeys.”
Capital One offers best-in-class products and resources designed to support businesses of all sizes. For more information on business banking with Capital One, visit www.capitalone.com/small-business-bank.
Capital One offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Capital One Business offers a diverse suite of financial products, tools and services designed specifically for small businesses, including credit cards with unlimited rewards and banking products and services. Capital One Business is committed to fueling the courageous entrepreneurial spirit that’s at the heart of American small businesses. We are focused on listening to and learning from the millions of businesses we serve every day to make sure our products, services and experiences work as hard as they do.
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.
